Refund policy

Return & Refund Policy

At Veroln, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 3 working days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The product is unused, unwashed, and in its original packaging.

  • All accessories, manuals, and included items are returned with the product.

Returns requested after 3days may not be accepted.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Products that have been used or assembled.

  • Items without original packaging or missing parts.

  • Products damaged due to misuse or improper handling.

  • Clearance, sale, or promotional items (unless damaged or incorrect).

3. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 24-48 hours of delivery.

  • Provide your order number along with clear photos or a video showing the issue and order slip(CN)

  • After verification, we will arrange a replacement or issue a refund.

4. Refund Process

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued through the original payment method where possible. For Cash on Delivery (COD) orders, refunds may be made via bank transfer or another mutually agreed method.

5. Exchange Policy

We offer exchanges only for:

  • Damaged products.

  • Defective products.

  • Incorrect items shipped.

Exchanges are subject to product availability.

6. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), Veroln will bear the return shipping cost.

  • If the return is for any other eligible reason, the customer is responsible for return shipping charges.

7. Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support with your order number and on gmail which is verolnofficial@gmail.com

Store Name: Veroln

Thank you for shopping with Veroln. We appreciate your trust and strive to provide high-quality household products, spray bottles, and kitchen accessories.